Caitlin Murray: A Day in the Life of an Account Manager

16th March, 2021

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90TEN is expanding its account management team.

If you are a Senior Account Executive, Account Manager or Senior Account Manager with experience in healthcare communications, please get in touch via or view our current vacancies here.

Caitlin, Account Manager:

Starting a new role can always feel daunting, especially when you are a completely virtual starter like me. Unlike most first days on the job where you start to get a feel for the place, my surroundings have stayed very much the same as they have been for the last year.

By the time I started in October working from home had become the new normal and I wasn’t sure how joining a new company remotely would feel. Luckily for me I wasn’t the only newbie so I got to speak to a lot of people who were going through the same experience.

Four months on from my first company Zoom I feel part of the team, although I haven’t met my colleagues in person it doesn’t feel like that. I’ve attended virtual baby showers, after work drinks and our Christmas party. One thing that struck me when joining 90TEN was how important employee wellbeing is to the company. A lot of effort goes into implementing policies to make sure everyone takes time away from laptops and Zooms, and there are also lots of friendly check ins just to catch up on how you are.

Team building is really important at 90TEN. I have made dinner with my teams, played online games, and yes, obviously there have been quizzes…It all comes in handy when you have busy periods and multiple client deadlines, it’s good to know you have a supportive team behind you.

From a work perspective my day looks different from day to day depending on the needs of clients and that’s part of the reason I enjoy it. Some days I have my head down in communications strategy planning and other days I am working on immediate press requests.

I’ve also had the opportunity to branch into other areas of the business, part of the reason I joined 90TEN was because of their Feel-Think-Do model that drives behaviour change to address barriers in communication. I’ve had the chance to work with the medical education team to understand how to go beyond engagement and inspire positive change. Working with people who have different backgrounds and skill sets has led to the creation of projects that I am really proud of and I’m excited to deliver the results.

As we start to emerge out of a very long winter I look forward to seeing the what this year holds in store, hopefully it includes some drinks with my teams in Battersea. My advice to anyone looking to move roles while remote working, be confident and think positively, there are many good opportunities out there.